Packing method :

1. Normally, we pack the products with Carton / fly case / wooden case
2. Normally, we mark the products with our own brand “OAO lights”, but we also can mark them with buyer’s brand or without any logo.

Shipping :

1. For samples, it is 2-5 work days (shipping by DHL/UPS/FEDEX/TNT/EMS)
2. For bulk order, it is 10-20 work days depend on the order quantity, (shipping by sea or by air)
3. We never delay shipment ! but we need to prepare all of the materials and all of the products must be assembly debugging, aging test process and testing ok before delivery, we need time to do all to ensure maximum product quality , so, please confirm the order with us in advance.
4. Before delivery, we will confirm all of the details with you
   

Warranty :

1. Warranty is 1 year, we guarantee that every product has been test ok before delivery.
2. We cann’t control the transport process, but we will try our best to help buyers about the transport damage.
3. For bulk order, we will free provide appropriate number of parts for spare.
4. We can provide you what you need and we always are responsible for every product which was sent out of our factory.

After sells service: 

     1.  if there is any problem with the products, please send us the picture or video to  

          let us know what is the problem with the product ;

     2.  Return products must be the problem of product itself , not wrong operation by

          users.

     3.  Refund would be workable after the return product was received.

     4.  Buyers are responsible for all return shipping charge.

Note :

     If you decide to cooperate with our company, Please send us the below correct message, it is very import for the fast and safe delivery:

1. Name of consignee / receiver:
2. Available telephone number :
3. Available delivery address :
4. Zip code :

Product customized :

If you didn’t find the product what you need on our websites, please tell us your product requirements, we can provide it to you or customized it for you, because maybe not every product was shown on our websites, and our company “Guangzhou OAO lighting Co., Ltd ” is a manufactory factory, it is admitted legal and effective by Chinese government , please don’t worry !

All in all :

1. We are promoting our own brand “OAO lighting”;
2. We value highly long-term cooperation with customers and we believe long-term cooperation relationships should be built on the basis of mutual benefits and growth, so we always try our best to do everything well and serve every customer well !!!
3. Even you purchased only a sample or bulk order, before delivery, we always long time test every product again and again to ensure maximally the product high quality, If you have any questions or needs, pls feel freely to contact us;

Price items :

1. EXW price / FOB price / CIF price / FAQ price
2. In order to avoid any trouble, Pls go to your local custom office to learn about the import regulations or government regulations, because our price items don’t include import duties, taxes and handing fee , buyers need to pay these charges.
3. The best price depend on the order quantity, please let us know your order quantity, we will directly offer you the best price for your reference;
4. Normally, we provide customers high quality products with high quality materials, if you need only low price products, please let us know your target price, so that we can produce the products with different material according to your price requirements.

Payment method :

1. T/T, WESTERN UNION
2. For samples,100%T/T or 100% WESTERN UNION would be paid before delivery;
3. For bulk order, 30% deposit of order would be paid and 70% the balance would be paid off before shipment.