1. Q: You are factory or trading company?

A:We are factory direct sales.

2. Q: Can I get product samples?

A:To get samples, please contact Ms Cico Xi via:

Trade Manager:  cn1517978152zivv

Skype:  jessie.zhang37

Mobile / Whatsapp:  +86-18662258094

3. Q: Do you have a catalogue?

A:Considering environment protection we use e-catalogue rather than printing catalogue, you can search on website: www.pinstartech.en.china.cn

4. Q: What guarantee do I have?What happens if the products you shipped are wrong or defective goods?

A:Pinstar Factory is established since 2003. With more than 12years experience in this

industry, have gained strong reputation for making high quality metal crafts.

Free replacement if find out any wrong or defective goods within 90 days after

shipment.

5. Q: How can I get a tracking number of my order that has been shipped?

A:Whenever your product is shipped, a tracking number will be advised within the same

day via email.

6. Q: Is it possible to have 2 color plating on the same item?

A:Yes, “double plating” can be done. 

7. Q: Where are you located?

A:Our Factory is located in Kunshan,Suzhou City, Jiangsu Province China

(nearby Shanghai Port)

Kunshan Pinstar Technology Co,.Ltd.

No. 511, Dongyue Road Shipai Town Kunshan, Suzhou city, Jiangsu Province, China 215300

For more products, please go into our alibaba home page, click here:

Kunshan Pinstar Gifts Co., Ltd