1. Do you provide on-site installation service?

1) Only large projects provide installation services

2) General projects, we can provide Installation guide service based on customers’ request.

3) Installation supervision charge standard: 150USD/day, customer should responsible for the travel fee, accommodation, translation fee, and ensure staff’s health and safety.

2.What’s your delivery time? 

Salesman will confirm the time accordingly, large order should communicate with order management department in advance. Normally, delivery time is 45days after receive deposit. Large order delivery time should be rranged separately.

3.How to control the quality of your product?

a. Quality of the design: think about possible problems in advance and provide a high quality design solution.

b. Quality of the raw material: choose the qualified raw material

c. Quality of the production: precise manufacturing technique, experienced workers, strict quality inspection.

4. How to deal with quality problems?

Warranty is 3 years. Within the warranty period, PTH will responsible for all quality problems caused by production.

5. If there is a clear service life of your products? If have, how long?

Under conventional climate and environment, steel structure whole building 10 years, main structure 15 years, protecting system 10 years. 

6. What designs do you have in different climates (How can the products adopt to different climates)?

Strong wind region:   improve the wind-resisting ability of the internal structure. Cold region: increase the thickness of the wall, or use good insulation material, improve anti-pressure ability of the structure.

High corrosion region: use corrosion resistant material, or paint anticorrosive coating.