01.How to deal with the damaged goods in transportation?
If the product problem is caused by us, such as the products get missing,the products were sent to wrong place, Esport would compensate for all.

02.How to deal with Customs clearance problems?
If the problem appears in our Customs,we'll be responsible,if it appears in clients',we'll try our best to cooperate with customs to solve the problem,such as offering the clearance document and other things we can do.

03.What conditions should be considered to return goods.
A. Goods were delivered by Esport.
B. Goods are within warranty.

04.How long will Esport take to deal with the returned goods?
Esport will provide the first feedback within 5 working days.
Warm Tips:phone parts must pack as originally delivered,original label must not be removed,also any of the parts can't be used or damaged deliberately.

05.How to deal with the responsibility when the goods are in transportation
The buyer would bear the full responsibility for shortage of goods if the goods are checked by any custom during transportation.If goods are lost because of having been detained by custom in China, all loss thus occurred should be borne by Esport; if missing or detained of goods are occurred in other country except China, all loss should be borne by the buyer.