1. Standard export carton box or wooden package

2.Shipping by Sea or Air. Because ice machine is one kind of refrigeration equipment, with compressor, so shipment by sea is more convinent and economic.

All product warranty period is 12month, within this time, we will supply broken parts free, but two points have to clarify clear,

Point1.  All products do 24hrs rigorous testing before packing, so machine warranty only under the condition of quality problem . If the user improper operation, spare parts is not provided free of charge. Please operate machine correct and follow user manual, if any problem, pls contact us. we will reply you within 24hrs.  

Point2.  When you receive goods, if any question, pls contact us asap, during warranty period, spare parts is free, but shipping fee is burden by customer side.

Poin 3. Technical Support is all the time.

Shanghai Langtuo Refrigeration Equipment Co., Ltd. is a highly reputable and respected ice machine manufacturer. As one of the notable refrigeration equipment manufacturers, we provide not only ice machines and ice cream makers but also supply ice shaver, cold room etc. 

1. Q: What is our factory product range?

A: 1) We are specialize in cube ice maker, flake ice maker, snow ice maker and ice cream maker etc. 

2. Q: How about sample policy?

A: Welcome sample order. Please inform your detailed sample requirement, such as the quantity, the capacity, the refrigerant, the voltage and so on. If we have the sample in stock, the ship will be quicker. If we don’t have stock, please understand to wait for the produce. Express fee is charged by the shipping company. The sample fee and express fee usually paid by client, for special policy need to apply by client and approved by our leaders.

3. Q: How to order?

A: Please send us your purchase order by Email or Fax, or you can ask us to send you Performa Invoice for your order. We need to know the following information for your order:
    1) Product information: Quantity, Specification (capacity, refrigerant, voltage, ice size and packing requirement), 
    2) Delivery time required. 
    3) Shipping information: Company name, Address, Phone number, Destination seaport/airport.
    4) Forwarder's contact details if there is any in China.

4. Q: What are the trade terms we can be accepted?

A: EXW, FOB, CFR, CIF.

5. Q: What are the payment terms for sample cost and order amount?

A: We accept the payment sent by West Union, T/T or L/C at sight.

6. Q: What advantages we have?

A: Rich experience: We have more than 8 years experience in this industry. This means that we can preview the problems for the orders and products. Therefore, it will make sure to reduce the risk of bad situation to happen.

Point to point service: There is one sale representative who will serve you from inquiry to products shipped out. During the process, you just need to discuss with her for all problems and the way saves much time.
Strict QC: For each order, strict inspection will be carried out by the QC department before shipping. The bad quality will be avoided within door.

 If you want to know more information about our products welcome to contact us in any time, And welcome to our factory.