Q: What is a logo revision?
A: This is a very common question. The answer can be summarized as follows.
1. If you change your mind about any minor aspect of your logo...be it a color change, a font change, use of shadow etc..or any other minor change once you have actually had your logo delivered. This is called a logo revision. You can in fact make several minor changes and call that one revision, providing it is requested at the same time. To do this just send us an email and tell us what you want to change. If you have accepted the design and then require a change later on we do charge a small fee for that.
2. What is NOT a revision is if you want to have an entirely new logo designed. This can be charged at the normal fee of the original logo (depends on whether we missed the mark or you have changed your mind). Confused.....JUST ASK US!

Q: What is your delivery time?
A: We strive to deliver all initial logo choices within 3 working days and revisions not longer than 2 business days. (In very busy periods these times may stray so please just drop us a line if you think we are taking too long).

Q: What can I use my new logo for?
A: The world is your oyster as far as uses go. The logo can be used for a website, off-line printing, embedding in documents, printing on T shirts, signs, banners, stationery, lunch box in fact the only real limitation is your imagination.

Q: Can my logo have a see through background?
A: Included in your final pack are 2 files with transparent backgrounds. However both of these files require specialist software to use them properly: EPS - Adobe Illustrator, PSD - Adobe Photoshop.
If you can not use either of these files we can supply a transparent gif for you which requires no specialist software to use. Please can you tell us the exact size you would like the gif file to be as they do not re-size well.

Q: Do you provide Color Separations or Camera Ready Artwork?
A: Yes, it is the eps file format that we send you as standard. The best thing for you to do is to make sure that the printer can produce the color separation file from the EPS file that we supply. We use Adobe Illustrator Version 10 default post script level 2.

Q: Can you recreate my existing logo in vector format?
A: The simple answer is yes...BUT..the price very much depends on the complexity of the existing design. We can generally do this work in the same time it takes for our usual design which is around 3 working days. However, sometimes it may take longer. Send us an email with a copy of the logo you need to recreate and we will provide you with a very competetive quote.

Q: How can you provide this service for such a low price?
A: Our logo design service makes no profit. This is called a loss leader product. We do this so that you will be confident to try us out and sample the quality. We would love to have you as a client for life and have you buy all your graphic design services and professional printing from us. This way we both benefit from the deal long term.

Q: You mention that I need to specify several things at the time of ordering...How can I do this?
A: Our intuitive order form answers most of these questions for you. However, there is a section on the order form that allows you to give us any additional information. This is the area to make your requests for colors, file types, unique things we should consider when making your logo. It really is simple to complete. If you do get into trouble filling it out we are only a click away from providing you with support.

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phone:86-28-61691701