1. Q: Can I have a sample order? 

    A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

2. Q: Do I need to pay for samples and shipping cost?

    A: Yes, buyers need to pay for samples and shipping, yet they will be refundable if order is placed more than 300 PCS.

3. Q: What is the lead time? 

    A: Sample needs 1-3 days, mass production time needs 5-7 days for order less 1000 PCS

4. Q: Do you have any MOQ limit? 

    A: Our MOQ is 100 PCS.

5. Q: Do you have any data uploading services? 

    A: Yes, we provide Data Preload, Non-Erasable Content, Custom Icon Creation, and USB serialization Services.

6. Q: How do you ship the goods and how long does it take arrive?

    A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive, EMS usually needs 8-12 days.

7. Q: How to proceed the order if I have logo to print? 

    A: Firstly, we will prepare artwork for visual confirmation, and next we will produce a real sample for your second confirmation, if mockup is ok, finally we will go to mass production. 

8. Q: Do you offer guarantee for the products? 

    A: Yes, we offer five years guarantee for all of USB.

you can also go to our  website http://kcusb.en.china.cn/ and select what you are interested in...