After-Sales Service & Warranty

1. We provide one year free warranty beyond which we charge only accessory fee and cost;

2. Warranties on laser tubes differentiate due to brands diversities. Contact us to get exact warranty period on your purchase;

1,  Get warranty extension with preferential price;

2,  Free lifetime remote technique-service via telephone, email, online video, Skype, QQ etc.;

3,  Free lifetime training and guidance in our factory;

4,  Get operating software CD, U Disc for free;

The following circumstances are exclusive

1,  Natural aging of consumables and other parts;

2,  Man-made damage due to maloperation against the operation manual;

3,  Malfunction and damage caused by repair, transform without permission;

4,  Damage caused by fire, flood, voltage anomaly and other force majeure;

5,  Other non-product quality damage.

Why choose Aotopto?

About us - Dongguan Aotopto Technology Co., Ltd

AOTOPTO Technology Co., Ltd. is a professional manufacture focusing on providing solutions for medium and low power laser processing users. We combine R&D, produce and sales in vertical integration in laser value chain.

Based on the quality control system, the whole series of regular types has been certificated by European CE certification.

We promise we will provide products of better quality and our best service!

Exhibition in whole world
We have participated in many international exhibitions:

D.PES SIGN EXPO CHINA (GUANGZHOU)

International Textile &Clothing Industry Fair (DOGNGUAN),

International Footwear&MaterialIndustry Fair (DOGNGUAN),

International Advertising & Exhibition (Shanghai)

Munich Exposition in Germany, etc.
If you are distributor, Aotopto laserhopes to cooperate with you and participate in your local fair to help you to open and occupy the market.
 
Certification of Aotopto Machine (CE,FDA)
Aotopto laser machine have passed testing and comply with the international standard. With CE, our machines own a good market in Europe. There is no problem to export machine to America with FDA.

If you want import machine to Egypt or some countries with strict regulation, we can provide fumigation certificate.

FAQ

Q: What’s the function for Co2 laser?

A: CO2 Laser is used to engrave or cut almost all non-metal materials like acrylic, wood, paper, fabric, leather etc.

Q: How to choose among different models?

A: AZ/AZ-D Series: Sliding rail config. are mainly used for textile industry like fabric,textile,paper with faster speed

AZ-L Series: Square rail config.are mainly used for advertisement with higher precision for thick materials like acrylic, wood.

AZ-U Series: Up&down or rotary device is equipped for thick or cylindrical object on the base of standard series

AZ-H Series: Upgraded from D/L series, it’s equipped with square rail but larger working area

AZ-FH Series: On the base of AZ/AZ-D or H series, it’s suitable for both metal and non-metal.

Q: How about the package?

A: The machine will be wrapped with waterproof film and foam. We use strong seaworthy wooden box with fumigation to guaranty safe delivery.

Q: How about the delivery?

A: We have enough machines in stock. Exact delivery date is confirmed by actual order.

Q: Are you a factory or a trade company? 
A: Yes, We are a factory.
 
Q: Where is your factory located? How can I visit there? 
A: Our factory is located in Dongguan city, Guangdong province, China.

All our clients from home or abroad are warmly welcome to visit us!
 
Q: Do you have any certificates?

A: All series of machines have passed CE verification.

Q: What is the trade term?

A: FOB/CNF/CFR/CIF/EXW are favorable.

Q: What is the payment term?

A: We take 30% deposit and 70% balance should be paid before delivery by T/T.

West Union and PayPal are preferred for small amount.

Q: How can I get the documents after shipment?

A: All original documents will be sent to the client by DHL after shipping, including packing list, commercial invoice, B/L, and other certificates as required.

Q: Do you arrange shipment for the machines?

A: We will arrange shipment for transactions based on FOB/CIF terms.

For EXW price, shipment should be made by clients or their agents.

Any other questions will be replied as we receive your consult.