1. We only ship to the given address, Pls make sure your name and address is correct or contact for any changed address before place order.

2. We ship order by Airmail,EMS,DHL,UPS as you selected. Order will be posted by DHL or FEDEX usually item will arrive within 3-7 working days after being posted. You can choose free shipping by ePacket(),only to USA. Normally it takes 10-20 working days after being posted. We will choose another way instead if the shipping way you selected can’t deliver goods to your country or region.

3. Import taxes, custom fees, brokerage fees, duties, and charges are not include in the term price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying. We ship all orders as “gift” or “synthetic hair” and deal lower value to avoid or minimize your import tax.

4.Normally, delivery day is 10-20 working days, if you don’t receive order on time within 30 days, pls contact us to help you tract your order with courier. Pls understand there is a little longer time because of bad weather delayed by custom clearance. The shipping time during Holiday Season(Christmas, Chinese New Year etc) could be longer than usual time. Please add another 5-10 days as a delay.

5. Sometime Airmail may miss some postages, we will refund to the price of the item excluding the shipping fee when you can not get your item.

6. We welcome worldwide buyers.

7.Shipping to: Worldwide.    

Q: What is the difference between Lace Closure And Silk base closure?

A: Silk base closure: made by a layer of silk and a layer of lace. The silk shows natural looking like our own scalp and it is hidden knots, so it is the most natural looking.

Q: Do you do Bleached knots for this products?

A:The silk base closure is the hidden knots products. So no need to do bleached knots for baby hair part. Please leave us manage if you want to do bleached knots for baby hair.

Q: How to choose the base color?

A:Base color is the color that match our own scalp. We have light brown medium brown and dark brown

Light brown: For white or light scalp

Medium brown and dark brown: Natch Africa American Scalp

Q: Can i dye/color the hair?

A: The virgin hair can be colored. As a general rule it is easier to darken the hair than to lighter the hair. I’m proper dyeing will ruin the hair. We highly recommend do not dye the hair. The human cannot be dye. Think about what you have ordered before dyeing it.

Q: How long does it last?

A: This hair can be last for a long time depending on how you maintain it. Treat it like your own hair and take very good care of it for it to longer.

Q: How to tell human hair from synthetic hair?

A: Human hair has natural protein. It is easy to tell by burning and smell: human hair will be ash, which will go away after pinching. Human hair will smell foul. When burning, the human hair will show white smoke.

While synthetic hair will be a sticky ball after burning and will show black smoke.

Moreover, human hair may have very little grey hair and split ends. It is normal but not a quality  problem.

Q: What is the 7 days return policy?

A: If the hair have some quality problem, we will accept returning within 7 days after finishing the order, and we will pay the shipping fee $20. If you don’t like the hairs, but there is no quality problem, you can return the hairs within 7 days, but you should pay the fee.

Q: What is the 7 days return policy?

A: If the hair have some quality problem, we will accept returning within 7 days after finishing the order, and we will pay the shipping fee $20. If you don’t like the hairs, but there is no quality problem, you can return the hairs within 7 days, but you should pay the fee.

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