1. We only ship to the given address, Pls make sure your name and address is correct or contact for any changed address before place order.

2. We ship order by Airmail,EMS,DHL,UPS as you selected. Order will be posted by DHL or FEDEX usually item will arrive within 3-7 working days after being posted. You can choose free shipping by ePacket(),only to USA. Normally it takes 10-20 working days after being posted. We will choose another way instead if the shipping way you selected can’t deliver goods to your country or region.

3. Import taxes, custom fees, brokerage fees, duties, and charges are not include in the term price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying. We ship all orders as “gift” or “synthetic hair” and deal lower value to avoid or minimize your import tax.

4.Normally, delivery day is 10-20 working days, if you don’t receive order on time within 30 days, pls contact us to help you tract your order with courier. Pls understand there is a little longer time because of bad weather delayed by custom clearance. The shipping time during Holiday Season(Christmas, Chinese New Year etc) could be longer than usual time. Please add another 5-10 days as a delay.

5. Sometime Airmail may miss some postages, we will refund to the price of the item excluding the shipping fee when you can not get your item.

6. We welcome worldwide buyers.

7.Shipping to: Worldwide.    

Q: What is the different of Virgin hair/ Remy hair/Non-Remy hair?

  A: Virgin hair: means the hair is unprocessed, not been bleached, keep the cuticle unspoiled, the hair color can be changed easily.

Remy hair: means the hair has been processed, but keeps all cuticles in the same direction, definitely tangle-free.

Non-Remy hair: means the hair has been processed, but does not keep all cuticles n the same direction.

Q:Why are my hair extensions getting tangled?

Q: Can i dye/color the hair?

A: The virgin hair can be colored. As a general rule it is easier to darken the hair than to lighter the hair. I’m proper dyeing will ruin the hair. We highly recommend do not dye the hair. The human cannot be dye. Think about what you have ordered before dyeing it.

Q: How long does it last?

A: This hair can be last for a long time depending on how you maintain it. Treat it like your own hair and take very good care of it for it to longer.

A: The hair is about 95-100g/bundle, the longer hair may be a little thinner than the short ones. Normally 3 bundles for small size head or combine top closures is good choice, at most 5 pieces.

Q: Why does the hair bundles have grey hair?

A: As virgin hair, we keep its original state. We will pick out the grey hair before packing, but kindly understand there might be some minimum exist in the bundles

 Brush hairs end first, then the middle, and the top at last. DO NOT brush directly from the top and pull hard, it will break the hair. Regular care will keep the hair in good condition and avoid tangle problem, improper dyeing or other chemical process will damage the hair and cause tangle and shedding problem.