Q: How about your product quality?

A: Our cumulative shipments is more than 600,000 pieces. Trust the choice of many well-known companies. 

    And we suggest you buy sample for testing and comparison.

Q: How can I become your agent?
A: Welcome to become our agent. Please contact with our sales for application form for our evaluation.

Q: How to buy?
A: Contact with us, we or our agents in some regions will provide the products.

Q: What is the Minimum Order Quantity(MOQ)? 

A: 1 pcs. twice sample orders are available.

Q: Can you provide SDK? 

A: Yes. We will provide free SDK for all devices.

Q: How can you provide technical support?
A: 7*24 Online support. If necessary, on site support will be offered.

Q: What’s the lead time? (How long do you need to prepare my goods?

A: 4-7days for sample orders. 20-40days for mass production orders (based on different quantities).

Q: How will you deliver?

A: Decided by you. By air or by sea. In the mean time, we cooperate with international expresses

    such as DHL, UPS, FedEx, TNT to enable our customers get their goods rapidly.

Q: How long do I need to wait before my goods arrive?

A: 7-9 days for air transportation, 4-6 days for international express. 20-40 days for sea transportation.

Q: How long can I use before I need to recharge the battery? 

A: Working time: up to 9 hours for continual scanning;

    Standby time: Up to 120 hours (5 days);

    Times will vary based on user settings, feature use and network configuration.

Q: What is the cost for your OEM service? 
A: No need to pay extra for our OEM service if order qty over 1000pcs. Further discussion of other quantity.

Q: Can you offer ODM service?
A: Yes.We have more than 100 R&D staffs. And we have offered ODM services to top brands in the world.

Q: What payment methods do you accept?
A: T/T, Western Union, Paypal, etc.

Q: What is your warranty?  
A: 12 months for main device, 6 months for accessories.