Packing:   Every order is sent out using Bubble envelope or multil ayer carton. It protects the items from damaging in transit, when it reaches every customers'hand.

Shipping: When you place an order, please choose a shipping method and pay for the order including the shipping fee. We will send the items within 3 days once your payment is completed.
We do not uarantee delivery time on all international shipments due to differences in customs clearing times in individual countries, which may affect how quickly your product is inspected. Please note that buyers are responsible for all additional customs fees, brokerage              fees, duties, and taxes for importation into your country. These additional fees may be collected at time of delivery. We will not refund shipping charges for refused shipments. The shipping cost does not include any import taxes, and buyers are responsible for customs duties.  

Just feel confident to pay us via AliExpress Escrow through Visa, MasterCard, QIWI,Western Union, and Bank Transfers. Your payment is only released to us after you confirm you have received the goods.

If you need to send the payment by other way,pls contact with us.

Size or Fit Issues:

The sizes are illustrated with specific measurements in the detailed specifications.  Please check the specifications before you place an order.  Normally the allowable differences in the size are approximately 0.5 inch in measurement. If you find the size of the products do not fit you, you can directly contact us.

Color Mismatch

Differences in color may be caused by some other reasons such as color reflection in the monitor, lighting, background etc. However, if you believe that the item received is in wrong color, please contact us to see if a return or refund is possible.   

Your satisfaction and positive feedback is very important to us.  Please leave positive feedback and 5 stars if you are satisfied with our items and services.
If you have any problems with our items or services, please feel free to contact us first before you leave negative feedback.  We will do our best to solve any problems and provide you with the best customer services.

Returns:

We do our best to serve our customers the best that we can.We will refund you if you return the items within 15 days of your receipt of the items for any reason. However, the buyer should make sure that the items returned are in their original conditions.  If the items are damaged or lost when they are returned, the buyer will be responsible for such damage or loss, and we will not give the buyer a full refund.  The buyer should try to file a claim with the logistic company to recover the cost of damage or loss.The buyer will be responsible for the shipping fees to return the items.

JOYA GIFT CO LIMITED  are a professional manufacturer and wholesaler of design, production, assembly and sales for Gemstone jewelry  and fashion jewelry etc . Our factory is located in Dongyang City in China.  

More pictures,pls contact with us.