FAQ

1. Q: May I ask for some samples?

    A: If stock available, the samples are for free. You just need to pay for samples’ freight.

        If no stock, The Samples’ fee and freight will be bonded by the customers.

2. Q: May I have my own design?

    A: Of course. But the pictures or samples of the products should be offered by your party.

3. Q: When can you deliver the goods?

    A: If stock available, we can deliver goods within 15days.

        If no stock, that would be delivered within 30 days after receiving deposit.

4. Q: What is your main market?

    A: Our main markets are Middle East, Southeast Asia, South Asia, South America, Africa, and European Country.

5. Q: What’s your MOQ?

    A: The MOQ is 1X20GP Container.(A kind of design and color is 2000 SQM)

6. Q: Can wall tile be used on the floor?

    A: Not in most cases. Please check with your installer or LIHAO for application recommendations.

7. Q: Can floor tile be used on the wall?

    A: Yes. Exterior applications require special precautions and installation methods. Please check with your installer or LIHAO for application recommendations.

8. Q: What are your payment terms?

    A: Bolai have four main payments terms. As below:

        T/T: 30% deposit and the balance should be paid before the shipment.

        L/C at sight.

        Western union.

        Cash.

Our Service

1.Please kindly check the packages after you receive the goods, if you got wrong products/ quality problem/short q'ty, please get back to us as priority.

2.Please note that you need to send us pictures of the defective items concerning this,and we will consider to replace or refund accordingly.

3.Your inquiry related to our product & price will be replied within 24hours.

4.Well-trained & experienced staff are to answer all your inquiries professional in English.5.Working time: 24 hours on line6.Your business relationship with us will be confidential to any third party.7.Good after-sale service offered, please get back if you got question.

Factory Environment