FAQ
1.Are your company a trading one or a factory ?
Factory + trade (integration),18 years focusing on test instruments field,13 years exporting experience.
2.How to choose the most suitable products?
Our professional team will give you the best suggestion as long as you tell us what kind of test you need to do and the required specification.
3.What's the delivery term?
At most of time, we have stock in the factory. If there is no stock, normally, the delivery time is 3-10 working days after deposit receipt. If you are in urgent need, we can consider making special arrangement for you.
4.Do you accept customization service?
Yes, of course, we can not only offer standard machines, but also customized machines according to your request. Don't hesitate to tell us your requirement, we will try our best to meet your needs.
5.Can we visit your factory before order?
Yes, we warmly welcome and sincerely invite you or your team to visit our factory, we will help to arrange hotel and pick up you from airport.
6.Do you have customers of our country before?
Now our testing machines have been sold to more than 110 countries, like USA, Canada, Russia,UK, Italy, Germany, European Union, India, Pakistan, Philippines, Singapore, Thailand and Vietnam, Brazil and so on.
7.How about your warranty?
Generally, our warranty is one year. Within the warranty period, we can offer technique support and part parts change, necessarily, our engineers may go to your place for better service.
8.How about the packing for machine, is it safely protected during transportation?
Our machine is packed by standard export wooden box, it won't be damaged. We've delivered many testing machines abroad by sea or by air without damage.
9.What is the order process?
Inquiry - quotation - communication - order confirming - deposit payment - production - testing and debugging - balance payment - packing - delivery - customer receiving - after service.
10.How to install and use the product
The product is shipped with an operating instructions and video of English version.
