1. Help-you solve technical problems
2. Keep-you inform about any updates
3. Provide best service
4. Guarantee the best quality
We provide 12 months warranty for each product
Here are the policy and procedures:
If there is anything wrong with device, we will provide technical support and help-you to solve the issues on your side.
If the device is defected and faulty that you can not fix at all, pls send the faulty unit back to us, and provide tracking No.
Once we get returning units, we will send replacements to you immediately or refund!
Service:
1. Experienced R & D team to Support OEM/ODM Service and after-sale services
2. Four years experience manufacturing
3. 100% test before shipment
Kingsway Customers: Total Annual sales volume: US$8 Million - US$15 Million, Export Percentage: 95%-100%
Production Capacity No. of production Lines: 10
R/D Capacity: There are 10-20 Peoples R&D Engineers in the Company
Quality control: QA/QC department, Mainboard and Chip Test androidhine, aging test for all products.
Q: Factory ? Yes !
A: We are a factory with more than 200 employees.Welcome the OEM order.
Q: If we order the samples today, when it will be dlivery and arrive ?
A: In general same day we will ship it out and you can see it online the second day, and will cost about 3-4 days arrive.
Q:Which shipping service you will use for my goods ?
A: We used DHL,Fedex,UPS,TNT,EMS as customer like.
Q: Where is your factory located? How can I visit there?
A: Our factory is located in #403,FL4,Building C,TongAN Logistics Industrial Park,Xixiang Town,Bao'An District, Shenzhen China.
Q: How does your factory do regarding quality control?
A: Quality is priority. QC department with professional quality assurance specialist attach great importance to quality
controlling from the very beginning to the very end. Our factory has gained Rohs, hd-mi, SGS, CE FECC,ISO9001:2008 authentication. Etc
Q: Please let us know if your product does not arrive in your delivery time frame?
A: This situation never happened in our company till now, because we have professional managerial personnel to overview and control for every parts of production, and we usually have training to every staff.
Q: What will u company do with defected items?
A: For all our products, 2 year warranty has been provided, any problems during this period, we will take full responsibility and you can feel free to send goods back and then we will help-you resend all defected goods or paid money back!
