1.24 hours on Internet and Telephone, free instruction and problem solving.
2. Free training how to use cnc lathe machine.
3. User-friendly English manual or operating video for machine using and maintaining.
4. on-the-spot training and installation can be met if required.
5. We always deliver CNC lathe machine on time so that our customers does not need to waste extra time to wait. We also respond our customer at the first time in order to satisfy customers' requirement.
Q: Do you have after sales support?
A: Yes, we are happy to give advice and we also have skilled technicians available, We need your machines running in order to keep your business running.
Q: Once we've bought a machine from you, are you able to supply us with material?
A: We can assist you in finding the appropriate materials to suit your machine
Q: Do you sell only standard machines?
A: No, most of our machines are built according to customers specifications, using top brand name components.OEM is acceptable
Q: Do you have a warranty on your machines?
A:Twelve months warranty excluding electrical components.
Q: What sales terms do you have?
A:T/T, L/C,West Union.
Q: Do you have instruction manuals?
A: We provide you with instruction manuals, electricity layouts, civil requirements, and machine drawings or Video Support,
Q: Once machine arrives at our factory what happens then?
A: We will send you a technician or engineer that will commission and install your machine, with training for your staff if required at a separate fee.
Q: What do I need to offload my machine from the container?
A: You are not responsible for the offloading of your machinery, and it is recommended that you use a reputable rigging company.
Q: What kind of controls/Parts do you use on your machines?
A: AMS, OMRON, Schneider, Siemens, and ASK,ABBA,OPTIMA(ITALIA),HSD
Q: What is your delivery time?
A: Depending on the type of machine, duration of 10 days to 45 days from date of order.
Q: Do we receive any updates while machine is in the manufacturing process?
A: Yes.Regular updates on progress will be sent to you.