FAQs Need your HIGH attention:
1. Q: If this tracker can work without a simcard?
A: This tracker is a combination of current GSM network and GPS positioning. A suitable simcard is a FIRST NECESSITY to make it work. These 2 CANNOT work seperately.
2. Q: Where can I find a Suitable simcard to make it work?
A: As mentioned above, a suitable simcard is required to make it work. But when you choose the simcard, you need to be CAREFUL in order not to waste money. The simcard should be a GSM network based (ONLY GSM). The tracker now CANNOT support 3G in theory. Why in theory? According to our selling experience, in some countries such as AU, US, UK, etc, there are ONLY 3G simcard can be found now. But the tracker CAN still perform normally with such 3G simcard, that is because these 3G simcard can support or compatible with a lower generation like 2G or 2.5G, which is enough to make the tracker work. When you choose the simcard, PLEASE DO CONFIRM this with your local simcard provider.
3. Q: If your trackers are FAKE or CLONE ones?
A: First, let's say NO to confidence both of you and us. We have our OWN production line and Tracking system. If we are selling fake or clone ones, we should have been prohibited from selling earlier. There are several GPS tracker manufacturers here in China. We will NEVER send emails worldwide to say only trackers we are selling are REAL ones. Because on this question, buyers will make their final judgment. What you will get from us won't be just a simple transaction BUT should be professional technical support and final pleasant using experience. We have been trying to improve all the time just because we regard all your things as them of ourselves. So we need your trust and a firm support
4. Q: I CANNOT make it work. Both the tracker and user manual are complicated
A: The tracker comes with a certain technology, but it is a little far away from being told as complicated. About the user manual, it illustrates very detailed on each function, EVEN each correct command you should edit to send to tracker. You just need to spend some little patience reading it over. The user manual will NOT ONLY helps you get familiar with the tracker, BUT ALSO will help you do a CORRECT operation. We are quite sure and very pleased to offer you technical support for any problem, BUT as long as you refer to use manual carefully, you must make it work in perfect condition TOTALLY by yourself. You will enjoy this feeling.