1. Q: How long is the lead time?
A: If adequate stocks available, led tube lights can be delivered in 1 day. Otherwise, for sample orders, normal samples can be sent in 3-5days; for large quantity orders, products will depart from Shenzhen /Guangzhou/Zhongshan within 15-20days after the deposit received.
2. Q: How can I contact with you?
A: Leave a message on our website, or email to us, we will reply you ASAP.
3.Q: Can you customize led tube lights?
A: Yes, led tube lights can be customized according to your requirements, such as logo printing, package printing. MOQ will be different depending on products available or not.
4. Q: What about the warranty? What if the products go wrong?
A: All our led tube lights have at least 2 years warranty, should you have any problems, please contact us directly and we will do our best to solve it.
5. Q: What about the payment terms?
A: 30% T/T deposit before production, 70% T/T balance before shipment.
6. Q: How long should your led tube light serves?
A: The lifespan of a led tube light is decided by the quality of power supply and chip. With good chip and power, our led tubes can serve 30,000 to 50,000 hours.
7. Q: What certifications do you have for your led tube lights?
A: Our main market is Europe, so now all our led tubes are CE RoHS listed. More certifications will be applied in the future. We also provide UL/TUV/EMC power driver approved led tube.
8. Q: Do you sell accessaries?
A:Yes,all accessaries can be sold, please contract us for further details.
9. Q: How do you control the quality?
A:All raw materials are sourced by professional buyers, standardized and scientific Quality Controlled Process is in place and strictly executed. In this way, we can promise our customers that AIER can be trusted.
10. Q: How do you control the cost and make products “cost-efficient”?
A: All our powers housings and aluminum pcbs are produced by our own instead of buying from other factories, controlling the quality in our own hands, saving the operating cost and brokers of all profits returning to customers.
11. Q:How to start the business?
A:We recommend you our product according to your requirement, if you are satisfied with that, then you make a trail order or sample order to check the quality, if all ok, you can place an order then.
