1.International couriers
Name of courier
Estimated elivery time
Tracking website
DHL 5-7 working days
www.cn.dhl.com
EMS 7-10 working days
www.ems.com.cn
FEDEX 5-7 working days
www.fedex.com
UPS 5-7 working days
www.ups.com
TNT 5-7 working days
www.tnt.com.cn
DNJ 5-7 working days
www.dnjexpress.com
1. Are the products in stock?
Yes,the products you can see in our store are in stock, you can place the order what you want.If we have sold out the item you payed for ,we will send message to tell you ,you can change another product or cancel the order,but please choose the reason “I placed a duplicate order”or “I ordered the wrong products” when you cancel the order,we will give you money back.
2 Are the products as the same as the picture?
We offer the size specification of each product,then you can refer to the size chart,and contrast the information of your baby to choose the right size for your baby .If there no size chart ,please contact us for it.
For brand imitation, the product will be slightly different with the picture,If you are doubt with some products ,please contact us to confirm it.
3.How I can choose the right size for my baby?
We offer the size specification of each product,then you can refer to the size chart,and contrast the information of your baby to choose the right size for your baby .If there no size chart ,please contact us for it.
And if you have any problem about size , you can message us to tell us the age ,height and weight of your baby, so that we can give you the professional advice.
4.I order many pieces ,can I get a discount?
Firstly,thanks for your interest in our product.The products in our store are our own factory products ,and the price is the factory price.Set 6pcs or more ,you can take the wholesale price on aliexpress, if the item offer the bulk price.
5.I am a reseller, Can I take reseller price?
Yes, you can take reseller price, but for each model you must take at least all the sizes. For example: The sizes are 80-90-100-110-120, so you must take at least 5 pcs with all the sizes 80-90-100-110-120. As the shipping cost is higher for small quantity. So our unite price will be flexible. You can ask our sales beofore placing order.
The more you take, the more discount you will have.
6.Should I pay for the tariffs and charges?
We are not responsible for the tariffs and charges.
If your country is quite strict on the tariffs,when you place an order, you'd best to tell us what value is ok to write on the package,otherwise, we will not take any Responsibility for the tariffs and charges.
7.If there are some problem, can I get my refund?
Yes,you can .Depending on the situation, we will give you appropriate compensation.If is all our fault ,we will take the full Responsibility,and if we are not careful on the description of the product mistakes,I hope you are able to forgive a lot.And we hope that you can negotiate well with us first ,not openning a dispute,we do our best to deal with all the problem with you.
8.What I should leave about the feedback?
Your satisfaction is our pursuit.
If you are satisfied with our items and our service, please leave a Postive Feedback (5 stars ) for us,it is very important for us to offer you our best service next time.
If there is anything to make you unsatisfied,(including our product and service,or other thing),please contact us to serve you again before you put the order to dispute, we will try our best to solve the problem for you.
9.Can I have similar deisigns or make own desighs?
Yes, sure, we are manufacture, you can send us your designs, then we will produce samples for your confirmation, if you can readch our MOQ, sure we will make your own designs, stitch your logo, your main label and care label.
10.I am interesting in your store ,what I should do to subscribe this store?
Yes, sure, you can "add to store list",and we welcome you to do this ,so you can enjoy our VIP servicesuch as the latest updates from new arrivals to bestselling products on a weekly basis etc.
And if there is any problem about how to subscribe our store ,pls contact us.
Ningbo Kang Er knitting garment co., LTD and Ning bo crystal import and export co.,ltd
founded in 1987, is a collection of weaving, dyeing, garment one-stop professional knitting clothing manufacturing enterprises.Company now covers an area of 120 mu, building area of more than 65000 square meters, with total assets of more than 250 million yuan, with more than 1000 employees, over 100 senior professional technical and management staff.Company is located in ningbo city traffic circle in half an hour, half an hour's drive away from ningbo international airport, beilun port 40 minutes by car, the location is superior, the traffic is very convenient.
contact me skype live:vinson.crystal
1.Is your product good quality?
Answer:The quality is depend on the price,we have thousands of products, we can't promise that all the products have the same quality,for we need to satisfy different customer's requirements, some one needs high quality, some one needs low price.
2.Can you give me a discount?
Answer:we are wholesale company, our policy is that bigger quantity,cheaper price, so we will give you discount according to your order quantity.
3.The shipping cost is too high, can you give me more cheaper?
Answer:When we calculate the shipping cost for you, we will use the cheapest and safest courier, and it is shipping company who ask us to pay, we can't give you cheaper, pls kindly understand.But we can promise that we will not ask you to pay more shipping cost, if u think it is too expensive, you can use your own shipping company,it is ok for us.
4.Can you offer free shipping?
Answer:For we are wholesale company, we have given the cheapest price as we can, and we did not add the shipping cost into the products' cost, so we can't offer free shipping, pls kindly understand,tks!
Warm notice
1.After sending the payment, pls send us your detail address, receiver's name and telephone number,tks!
2.After you sending the payment, we will send you order around 3-5 working days.
3.Our shipping cost did not include the tax, so if you want to pay less tax, pls noted us, we will try our best to low down the value on the invoice.
4.As we are wholesale company, we sell very fast, so if there are some
colors/sizes /styles you ordered have selled out, we will change to other colors/sizes/styles,of course we will contact you before we do this, pls kindly noted,tks!
5.Due to limitations in photography and the inevitable differences in monitor settings, the colors shown in the photography may not correspond 100% to those in the items themselves,pls kindly noted,tks!