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FAQ
Q1. Can I have a sample order ?
A: Yes, we welcome sample order to test and check quality.
Q2. What about the lead time?
A: Normally 3 days for sample, mass production time needs 1-4 weeks depends on order quantity.
Q3. Do you have any MOQ limit?
A: Low MOQ, 1pc for sample checking is available.
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-7days to arrive. Airline and sea shipping also optional.
Q5. How to proceed an order ?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly you confirms the samples and places deposit for formal order.
Fourthly We arrange the production.
Q6. Is it OK to print my logo on product?
A: Yes. Please inform us formally before our production. MOQ 1000pcs/model to do OEM LOGO.
Q7: Do you offer guarantee for the products?
A: Yes,normally we offer 5 years warranty to our products.
Q8: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, for defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.
Q9: Can I trust you?
A:Absolutely yes. We are"Alibaba" verified supplier, manufacturer of pest control products with experience of 7 years. We only provide products with excellent quality. And our quality meets CE, FCC, RoHS or EMC Standard.
Q10: May I visit your factory?
A: Sure, welcome at any time.We can also pick you up at airport and station.
