FAQ
Q1: How can I get a sample?
Ruby： Please contact us, sample order is welcomed to test it first, we can discuss together which is the cheapest way to send thesamples.
Q2: Does the sample package strong enough?
Ruby：We can assure you of it, all our package has passed the ISTA-2B and for sample order, the wooden case is packed outside again to protect it. Very well packaged
Q3：What's the colors available? Can I put my logo on the grill?
Ruby：Customized color is accpetable and the popular colors is Black, Red and Red. And logo on the grill is no problem. You can advise us your logo, so that we can help to check which is the best way to make customizations.
Q4: What's the delivery time once order placed?
Ruby：In the slack season, orders should be finished and ready for shipment in 20 days. And for the peak season, it all depends on production shcedule. You can advise us what's the expected arrival day, then we can negotiate with factory about it.
Q5: What's the warranty?
Ruby： In general, 1 year for the ceramic part, 6 years for the metal part. ( Inquiry required )
